free standard shipping on selected products

FAQs

When Will My Order be Shipped?

Orders are usually processed and shipped within 3 to 5 business days of purchase.

How Long Does Shipping Take?

Shipping time varies according to your location or shipping address as we do ship worldwide from different fulfillment centers.

Standard Estimated Delivery Time:
1~4 weeks (
Australia / Canada / United States / United Kingdom / EU countries)

2~5 weeks (Other countries)

Your tracking number will be updated within 3-7 days after your order has been shipped.

How Do I Cancel An Order?

Please let us know within 12 hours of your order as we are unable to cancel the orders thereafter as the order has most likely been processed and is preparing for shipment or has been shipped. Once the order is procressed, it's out of our control. We apologise for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

What Is Your Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Mimosa Crafts reserves the right to deny any return request.

You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges and 10% restocking fee are not refundable.

* Cosmetics, Lingerie and underwear / shapewear are final sale for hygienic reasons.

What Methods of Payment Do You Accept?

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account)

Need additional help? You can Contact Us.